State Farm® Insurance Agent Alex Toole

"The office makes too many mistakes. I get a bill stating that they will take out close to $250 for basic liability this month. I call the guy and he said he will look into it and call me back. It's been 2 days. It seems if you show any kind of way of being upset, you get very bad treatment. They take no accountability at all. No apologies. They ego tripping hard there. I'm canceling my insurance."

"Highly recommend"

"Very informative very nice person to work with switch to my insurance to him"

"Alex has been my agent for close to 20 years. I would and have highly recommended him to anyone I know looking for insurance."

"Alex & his wife Keisha are great to work with. They got me all set up really fast & made sure I had the right plan."

"TERRIBLE EXPERIENCE with State Farm and this agency. Apparently it's a good business practice for your auto insurance provider to make a clerical error that cancels your auto coverage, ADMIT the error was entirely THEIR fault after reviewing emailed Proof, Learn that you were in an accident, then refuse to correct their wrong doing and leave you holding the bag!!! Save yourself the headache by finding a coverage provider that actually cares about their customer, Pays Attention to Detail!!!, Values Ethics in their business transactions, and Stands by their word. I've always heard insurance horror stories from others, Never knew I would experience one first hand. Thank you very much State Farm, YOU EXCELL IN MISTREATING LOYAL CUSTOMERS !!! I'll be sure to continue share my experience to all that will listen!"

"My Dad was a client when Alex first started & I followed shortly after. Alex & Keishea's personalities make it fun to discuss insurance & they always go the extra mile to make sure you're getting the best coverages & prices and continuous care from them. They've saved me alot of grief & money thru the years"

"Great group of people to work with. Always courtesy, prompt, and eager to help. Keep up the GOOD customer service as it is hard to find nowadays."

"Excellent service! Great rates! I highly recommend this office."

"Nice guy...very attentive to my needs"

"Quick response once agent answered"

"Saved me a great deal of money while still covered in all aspects. Extremely knowledgeable and listen to all concerns . Although I never met Jake like on the commercials this couple at this location came extremely close would highly recommend to anyone."

"Great service"

"Great service"

"Ana was very professional and also beyond nice!!!. Thanks"

"This agent and staff is great to work with. They are patient, kind and willing to help and answer any and all of your questions."

"Staff is always very friendly and helpful!"

"The staff answer all the questions you may have and are very informative. They treated you like family."

"Alex always handles any concerns timely!"

"State farm is a switch and bait company. I called into to get Insurance i advise them i am going through a divorce. They said no problem you are legally still married we will put you as married and your rate will be 137.00 a month adn 2.00 to sign up for Autopay. That's right you have to pay state farm to take your money!! I look at the autopay on my bank account after i already paid my 1st month at 137.00 they take out 181.00. I call them and ask what is going on? Alex Toole calls and emails me saying our team saw you are getting a divorce and removed the the discount for being married. I'm legally still married. I'm not divorced. Does not matter they said. DO NOT TRUST ALEX OR STATE FARM THEY ALL LIE!"

"Mr. Alex Toole and his staff are Professional and very caring. I highly recommend them to do your auto and renter's insurance TODAY (and no they did not give me any credit for saying this, it comes from my Heart)"

"I didn't even want to give one star but apparently you have to in order to be able to post. This office is shady and incompetent. They can't even hand a simple state to state transfer, they charge premiums when they shouldn't, they don't give information about any credits that should be applied to an account even when asked specifically. It is very hard to speak to someone when calling, more often you get the answering machine rather than an actual person and they do not return calls or emails. I too would like to give a negative 5 star. Beware!"

"I wish i could rate this as a negative 5 star. DO NOT GET INSURANCE FROM THEM THEY LIE, THEY ARE CROOKS, AND THEY WILL ROB U BLIND!!!!! I obtained car insurance sometime last year. I did recieve a letter informing me that they needed the purchase date of my vehicle. I called them and gave them the date. About a month went by and i recieved a cancellation notice, i was being cancelled because i didnt call them with the information they needed but I did. They researched their recordings and found i did in fact give them the information. They stated that it wasnt my fault and that they would proceed as if i did not lapse on the insurance. They told me not to pay until they got it straightened out. Then in feb of this year i got a call from them and millie told me that they need to take a double payment from me because i missed and month and it would be a one time thing so o agreed because i missed a month. The following month they took the same payment amount. I contacted them thinking there was some kind of mistake. Come to find out that they raised my rate and did not honor the six month quote price which they cancelled to no fault of my own instead the payments of the difference would be taken over a period of three months, which is not what i was told. They lied to me...took my money without authorizations, and under false pretenses. Instead of trying to fix it I had to take it up with my personal bank. DO NOT GET INSURANCE FROM THEM. THEY ARE SCAMMERS AND WILL SCREW U OVER."